FAQs
Are Robust Madagascar products organic?
We are in the process of acquiring Organic certification along with Fair Trade and RFA (Rain Forest Alliance), please watch this space for further updates on this.
Can I buy Clove Leaf Oil Madagascar in small quantities for personal use?
No, the minimum order quantity is 1 container.
Can I buy Clove Leaf Oil Madagascar in bulk for commercial use?
Yes you can.
Do you provide samples?
Yes we do, but you will have to give your DHL/FedEx courier account number.
What are your shipping terms?
Our standard shipping terms are FOB (Free on Board), C&F (Cost & Freight) & CIF (Cost, Insurance & Freight).
Do you ship Clove Leaf Oil Madagascar internationally?
Yes we do.
How much do you load in 20’ & 40’ container?
Clove Leaf Oil Madagascar goes in 20ft container, total 20 tons. Standard packing is 250 Kg Drums. Customers also request for 10 tons in a container, which is possible, but that will increase the freight.
What is the port of loading for Clove Leaf Oil Madagascar?
All shipments of CLO are sent from Port of Toamasina, also called Tamatave.
How many free days do you provide at the port of discharge?
The shipping company gives 7 free days at the discharge port, if you want extra, then they will charge extra money for that, which will be billed to you.
What is the typical lead time for the shipment?
Normally 2-3 weeks is a typical lead time for any order, but in case we have a ready stock, we can then ship it promptly.
Do you offer customised packaging?
Standard packaging for CLO is 250 Kg Food Grade Drums. Any customization is possible at extra charges.
Can I buy mixed containers?
In the case of CLO, not possible.
Do you provide inspection certifications?
Yes, we do. There are independent, internationally recognised laboratories here, who can provide these certificates.
Can I come and check the quality of the product before shipment?
Yes you can, but at your own expenses. We will organise your transport locally and arrange your visit to our factory.
Do you provide quality certificates?
Yes, we do. There are independent, internationally recognised laboratories here, who can provide these certificates.
Do you provide pesticide residue test certificates?
Yes, we do. There are independent, internationally recognised laboratories here, who can provide these certificates.
Do you provide testing certificates of microbiological parameters?
Yes, we do. There are independent, internationally recognised laboratories here, who can provide these certificates.



